Customer Service Representative

Brief Description
This role is centered on interacting with customers in a positive, professional, and productive way in response to inquiries regarding services. Collaborating with project managers is key.

General Tasks

• Answering inbound calls and emails; confer with customers to determine whether project manager needs more information in order to schedule a service call or estimate
• Create customers/jobs, work orders and schedule appointments
  
• Add jobs to calendar and notify crew members of their assignments
  
• Communicate with project managers

Skills and Experience You Need

• High school diploma or equivalent
  
• Typing skills
  
• Computer and technological literacy (ie: Microsoft Excel/Windows knowledge)
  
• QuickBooks preferred
  
• Resume required
  

 Bonus Points if You Have

• Associate’s Degree preferred, but experience is considered
• Knowledge of POWTS/Plumbing Design a plus, but not necessary
  
• QuickBooks software a plus, but not necessary
  

 Competencies

• Effective communication and problem-solving skills
• Attention to detail; requires being thorough and efficient
  
• Ability to obtain accurate customer information and input in customer database
  
• Ability to multi-task, prioritize, and manage time effectively
  
• Ability to make decisions on the spot while talking with customers
  
• Patience and composure when speaking with customers
  
• Desire to learn
  
• Needs to be able to take initiative
  

Benefits

• Paid Vacation and Paid Major Holidays
• Personal Days
  
• Competitive Wages
  
• Health insurance allowance through Health Savings Account (HSA)
  
• Dental, Life, Vision or Short-Term Disability Insurance
  
• Retirement Plan (SIMPLE IRA)

Careers

We are currently accepting applications for a customer service representative.  See information below.  If interested, please fill out the job application below the job description, and also email resume to bev@marathonplumbingservice.com.

If  you are interested in becoming a member of our team as a journeyman or plumber, please fill out the application below.